Storage Pentonville Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Pentonville provides storage and related removal services to consumer and business customers within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases services from Storage Pentonville.
Services means storage, collection, removal, transportation, loading, unloading, packing, and any associated services offered by Storage Pentonville.
Contract means the legally binding agreement between Storage Pentonville and the Customer formed in accordance with these Terms and Conditions.
Goods means the items, belongings or property that are the subject of the Services.
Site means any storage facility, warehouse or premises operated or arranged by Storage Pentonville for the provision of the Services.
2. Scope of Services
Storage Pentonville provides storage and removal services, including the collection and delivery of Goods to and from storage facilities and customer premises. The exact scope of the Services will be as set out in the quotation or booking confirmation provided to the Customer.
We may use our own vehicles, staff and equipment or those of trusted partners to perform the Services. Any timeframes or arrival windows given are estimates only and are not guaranteed, although we will use reasonable efforts to meet them.
3. Booking Process
3.1 Initial enquiry and quotation
Customers may request a quotation for Services by providing accurate details of the Goods, access arrangements, addresses, dates, and any special requirements. Quotations are based on the information supplied and are subject to change if the actual requirements differ.
3.2 Forming the contract
A Contract will be formed when Storage Pentonville issues a written booking confirmation, whether by electronic means or in another durable form, setting out the Services, charges and key terms, and the Customer accepts those terms. The Customer may accept by explicit confirmation or by paying any required deposit or fee.
3.3 Changes to bookings
Any changes requested by the Customer, including date, time, addresses, volume of Goods or additional services, must be agreed by Storage Pentonville in writing. We may adjust the price and other terms to reflect agreed changes. If we are unable to accommodate requested changes, the original booking and associated cancellation terms will continue to apply.
4. Customer Responsibilities
The Customer is responsible for:
a. Providing full and accurate information about the Goods, including any particularly heavy, bulky, fragile or high-value items.
b. Ensuring suitable access at collection and delivery locations, including parking arrangements, lift access where applicable and safe entry to premises.
c. Packing Goods properly, unless packing services are expressly included in the Contract. Fragile items must be protected appropriately.
d. Complying with all laws and regulations relating to the Goods, including those concerning hazardous or restricted items.
e. Ensuring that no prohibited, dangerous or illegal items are included with the Goods.
If the Customer fails to meet these responsibilities, Storage Pentonville may refuse to carry out all or part of the Services, apply additional charges, or treat the Contract as cancelled by the Customer.
5. Prohibited and Restricted Items
The Customer must not submit for storage or transport any Goods that are dangerous, hazardous or illegal, including but not limited to:
a. Explosives, ammunition or weapons.
b. Flammable or combustible liquids or gases.
c. Chemicals, solvents or toxic substances.
d. Perishable goods, animals or plants.
e. Cash, securities or other financial instruments.
f. Items of exceptional value such as precious metals, jewellery, artworks or antiques, unless explicitly agreed in writing and appropriately insured.
We may remove, refuse to handle, or dispose of any prohibited or unsafe items, at the Customer's cost, and may notify relevant authorities if necessary.
6. Payments and Charges
6.1 Pricing
All charges for the Services will be set out in the quotation or booking confirmation. Prices may be based on factors including volume or weight of Goods, travel distance, labour time, packaging requirements, and storage duration.
6.2 Deposits and advance payments
We may require a deposit or full payment in advance to secure a booking. The amount and timing of any deposit or advance payment will be detailed in the booking confirmation. If the Customer fails to pay a required deposit or instalment when due, we may cancel the booking or suspend Services.
6.3 Payment terms
Unless otherwise agreed in writing, all invoices are payable on or before the date specified in the booking confirmation or invoice. Storage fees are typically payable monthly in advance and may be subject to periodic review. We may increase storage charges by giving reasonable notice to the Customer.
6.4 Late or non-payment
If the Customer does not pay any amount when due, we may:
a. Charge interest on overdue sums at the statutory rate applicable in the UK until payment is received in full.
b. Withhold or suspend Services, including denying access to stored Goods.
c. Exercise a lien over the Goods, retaining them until all outstanding sums are paid.
d. After giving reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards outstanding charges and reasonable costs of sale, returning any surplus to the Customer where possible.
7. Cancellations and Amendments
7.1 Cancellation by the Customer
The Customer may cancel a booking by giving written notice. Any cancellation charges will depend on the amount of notice provided before the scheduled start of the Services. Unless otherwise set out in the booking confirmation or required by law, the following will normally apply:
a. More than seven days before: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b. Between seven days and 48 hours before: a cancellation fee of up to 50 percent of the quoted charges may be payable.
c. Less than 48 hours before, or failure to provide access: up to 100 percent of the quoted charges may be payable.
Where the Customer is an individual consumer booking online or at a distance, statutory cancellation rights may apply in accordance with UK consumer law. However, these rights may be lost once Services have begun at the Customer's express request.
7.2 Cancellation or variation by Storage Pentonville
We may cancel or amend the Services by giving notice to the Customer if:
a. We are unable to safely or lawfully perform the Services due to circumstances beyond our reasonable control.
b. The Customer breaches the Contract, including non-payment or failure to provide required information or access.
c. There is a health and safety or security risk.
Where we cancel for reasons not arising from the Customer's breach, we will refund any pre-paid charges for Services not provided. We will not be responsible for additional costs or losses arising from such cancellation, except as required by law.
8. Storage Terms
8.1 Allocation of storage space
We will allocate suitable storage space at a Site, which may be shared or segregated, as determined by operational requirements. The Customer does not acquire any tenancy or property rights in respect of storage space.
8.2 Access to stored Goods
Access to Goods in storage is by prior arrangement and may be subject to reasonable restrictions, including identification procedures and site rules. We may charge a fee for access, handling or retrieval, as specified in our current tariff or the Contract.
8.3 Condition of Goods in storage
The Customer is responsible for ensuring that Goods are suitably prepared for storage. While we will take reasonable care of the Goods, storage may involve normal changes in condition such as minor surface dust or temperature variation. Special requirements, such as climate control, must be explicitly agreed in writing.
9. Liability and Risk
9.1 Risk in the Goods
Subject to these Terms and Conditions, the Goods remain at the Customer's risk at all times. The Customer is strongly advised to arrange appropriate insurance cover for the Goods during transit and storage. Where we offer optional insurance or extended protection, the terms and limits of that protection will be set out separately.
9.2 Our duty of care
We will exercise reasonable care and skill in providing the Services. If we fail to do so and loss or damage to the Goods is proven to have been caused by our negligence or breach of Contract, our liability will be limited as set out in this section.
9.3 Exclusions of liability
We will not be liable for loss or damage arising from:
a. Inherent defects, natural deterioration, or pre-existing damage in the Goods.
b. Insufficient or improper packing by the Customer.
c. Acts or omissions of the Customer or any third party not acting on our behalf.
d. Weather conditions, including damp, humidity, heat or cold, unless special conditions were explicitly agreed.
e. Events beyond our reasonable control, including but not limited to acts of God, strikes, industrial disputes, or transport network disruption.
We will not be responsible for any loss of profits, business interruption, loss of opportunity or any indirect or consequential loss, whether arising in contract, tort or otherwise, even if such loss was foreseeable.
9.4 Limits of liability
Unless otherwise agreed in writing or covered by an optional insurance policy, our total liability for loss of or damage to Goods, or for any other claim arising out of or in connection with the Services, will be limited to a reasonable amount reflecting the typical value of goods handled in the removal and storage sector, subject to any specific monetary cap set out in the booking confirmation or current tariff.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
10. Waste and Environmental Regulations
10.1 Waste management
Storage Pentonville is not a waste disposal service. The Customer must ensure that no waste, rubbish or items intended only for disposal are submitted for storage or transport unless specific clearance or disposal services have been agreed in writing.
10.2 Prohibited waste
The Customer must not include clinical waste, sharps, contaminated materials, hazardous waste or electrical items that require special treatment, unless we have expressly agreed in advance to handle such items and applicable regulations are followed.
10.3 Disposal of abandoned Goods
If the Customer fails to collect Goods from storage or pay all outstanding charges, and reasonable notice has been given, we may treat the Goods as abandoned. We may then dispose of or recycle the Goods in a lawful and environmentally responsible manner. Any reasonable disposal or recycling costs will be charged to the Customer and may be deducted from any sale proceeds.
11. Insurance
Unless otherwise stated, our charges do not include insurance for the Goods. The Customer is advised to arrange cover for full replacement value. If we offer or arrange optional cover, its terms, conditions and exclusions will be provided separately and should be reviewed carefully by the Customer.
12. Complaints and Claims
If the Customer wishes to complain about the Services or report loss or damage, they must notify us as soon as reasonably possible, providing details of the issue and any supporting information. Claims for loss or damage should normally be made in writing within a reasonable time from the date of collection or delivery, or from discovery of the issue.
We will investigate complaints promptly and, where appropriate, may request evidence such as photographs, receipts or inventories. Our liability will be assessed in accordance with these Terms and Conditions and any applicable insurance arrangements.
13. Data Protection and Privacy
We will collect and process personal data relating to the Customer and, where relevant, their representatives, in order to provide the Services, manage the Contract and meet legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Customers should ensure that any personal information supplied is accurate and up to date.
14. Variation of Terms
We may update these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to that Contract, unless a change is required by law or agreed with the Customer. Current Terms and Conditions are available on request.
15. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
